Why your Nicovape® Q V1 might not activate — and how to fix it.
🟦 This article is for Nicovape® Q Version 1 devices.
If you’re using Nicovape® Q Version 2, click here for the V2 version.
❓ Unsure which version you have?
See: How to tell which Nicovape® Q version you have
🔐 1. The device is in Locked Mode
In Locked Mode:
-
No LED shows when you touch the USB-C
-
The device does not produce vapour when you puff
How to unlock:
-
Tap the USB-C port five times quickly
-
✅ Device will vibrate and flash a white LED
-
-
Alternatively, perform a quick reset (see below)
🔴 2. The No-Liquid Lock Has Activated
If your device vibrates and flashes red, it has detected insufficient liquid and locked itself for safety.
-
If the cartridge is empty: Remove and replace it. Do not reset and continue puffing — this may cause a burnt taste.
-
If liquid remains: You can reset and continue using the device.
🔄 How to Perform a Quick Reset
-
Press your thumb against the side of the cartridge while holding the device — move it gently to one side
-
Move the cartridge back into position to reconnect
The device will connect with the cartridge and function normally.
💬 Still need help?
If neither of these solutions works, please contact us via live chat on the myNicovapeQ portal. We're here to help.