NicovapeQ Support

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NicovapeQ Support

Guides and FAQs

Guides and FAQs

Frequently asked questions about Nicovape Q and MyNicovapeQ portal

How to Tell Which Nicovape® Q Version You Have

Using Nicovape® Q

How long does one Nicovape® Q Cartridge last?

How do I check how much liquid remains in my Nicovape® Q Cartridge?

Can I change my Nicovape® Q Cartridge before it’s empty?

How should I puff on Nicovape® Q?

How to Store Nicovape® Q Cartridges

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Portal Information

How do I check how much battery charge and liquid I have remaining?

How do I access the mynicovapeQ portal?

How do I connect Nicovape® Q to my smartphone more easily and reliably?

Troubleshooting

My Nicovape® Q Device is charged, but nothing happens when I puff on it. What should I do?

Why has my Nicovape® Q stopped working?

The Nicovape® Q doesn't work when I puff. It vibrates and shows a red LED.

Troubleshooting: The LED light stays on permanently

My Nicovape® Q V2 is charged, but nothing happens when I puff on it

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Usage Information

Why does my Nicovape® Q vibrate when I inhale?

Can I use Nicovape® Q while it is charging?

Cleaning and Maintenance

How do I dispose of my Nicovape® Q Device or empty Nicovape® Q Cartridges?

How should I store my Nicovape® Q Device?

Do I need to clean my Nicovape® Q Device?

Product FAQs

Can I take Nicovape® Q on an aeroplane?

Is the Nicovape® Q waterproof?

Can I open or refill my Nicovape® Q Cartridge?

What’s in a Nicovape® Q Cartridge?

Can Nicovape® Q Cartridges expire?

What’s the difference between Nicovape® Q50, Q35 and Q20?

How do I turn my Nicovape® Q Device off?

How long will the Nicovape® Q battery charge last?

Nicovape® Q shows a long blue LED and vibrates when I try to connect it to my smartphone.

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Charging

How long does the Nicovape® Q battery take to charge?

How do I charge my Nicovape® Q Device?

Device Information

What do the Nicovape® Q LED colours and vibrations mean?