---
title: Guides and FAQs | NicovapeQ Support
description: Frequently asked questions about Nicovape Q and MyNicovapeQ portal
---

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1. [NicovapeQ Support](https://help.nicovapeq.com/knowledge)
2. [Guides and FAQs](https://help.nicovapeq.com/knowledge/guides-and-faqs)

# Guides and FAQs

 Frequently asked questions about Nicovape Q and MyNicovapeQ portal

- [How to Tell Which Nicovape® Q Version You Have](https://help.nicovapeq.com/knowledge/nicovape-q-version)

## Using Nicovape® Q

- [How long does one Nicovape® Q Cartridge last?](https://help.nicovapeq.com/knowledge/faqs/how-long-does-one-nicovape-q-cartridge-last)
- [How do I check how much liquid remains in my Nicovape® Q Cartridge?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/how-do-i-check-how-much-liquid-remains-in-my-nicovape-q-cartridge)
- [Can I change my Nicovape® Q Cartridge before it’s empty?](https://help.nicovapeq.com/knowledge/faqs/can-i-change-my-nicovape-q-cartridge-before-its-empty)
- [How should I puff on Nicovape® Q?](https://help.nicovapeq.com/knowledge/faqs/how-do-i-use-the-nicovape-q)
- [How to Store Nicovape® Q Cartridges](https://help.nicovapeq.com/knowledge/nicovape-q)

## Portal Information

- [How do I connect Nicovape® Q to my smartphone more easily and reliably?](https://help.nicovapeq.com/knowledge/how-do-i-connect-nicovape-q-to-my-phone-more-easily)
- [How do I access the mynicovapeQ portal?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/how-do-i-access-the-mynicovapeq-portal)
- [How do I check how much battery charge and liquid I have remaining?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/how-do-i-check-how-much-battery-charge-and-liquid-i-have-remaining)

## Troubleshooting

- [Why has my Nicovape® Q stopped working?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/why-has-my-nicovape-q-stopped-working)
- [The Nicovape® Q doesn't work when I puff. It vibrates and shows a red LED.](https://help.nicovapeq.com/knowledge/no-liquid-system-explained)
- [Troubleshooting: The LED light stays on permanently](https://help.nicovapeq.com/knowledge/troubleshooting-the-led-stays-on)
- [My Nicovape® Q Device is charged, but nothing happens when I puff on it. What should I do?](https://help.nicovapeq.com/knowledge/faqs/my-nicovape-q-device-is-charged-but-nothing-happens-when-i-puff-on-it.-what-should-i-do)
- [My Nicovape® Q V2 is charged, but nothing happens when I puff on it](https://help.nicovapeq.com/knowledge/my-nicovape-q-v2-is-charged-but-nothing-happens-when-i-puff-on-it)

## Usage Information

- [Can I use Nicovape® Q while it is charging?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/can-i-use-nicovape-q-while-it-is-charging)
- [Why does my Nicovape® Q vibrate when I inhale?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/why-does-my-nicovape-q-vibrate-when-i-inhale)

## Cleaning and Maintenance

- [Do I need to clean my Nicovape® Q Device?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/do-i-need-to-clean-my-nicovape-q-device)
- [How should I store my Nicovape® Q Device?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/how-should-i-store-my-nicovape-q-device)
- [How do I dispose of my Nicovape® Q Device or empty Nicovape® Q Cartridges?](https://help.nicovapeq.com/knowledge/faqs/how-do-i-dispose-of-my-nicovape-q-device-or-empty-nicovape-q-cartridges)

## Product FAQs

- [Can Nicovape® Q Cartridges expire?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/can-nicovape-q-cartridges-expire)
- [Nicovape® Q shows a long blue LED and vibrates when I try to connect it to my smartphone.](https://help.nicovapeq.com/knowledge/why-does-my-device-vibrate-and-show-a-long-blue-led-when-i-try-to-connect-to-my-smart)
- [What’s in a Nicovape® Q Cartridge?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/whats-in-a-nicovape-q-cartridge)
- [Is the Nicovape® Q waterproof?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/is-the-nicovape-q-waterproof)
- [Can I take Nicovape® Q on an aeroplane?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/can-i-take-nicovape-q-on-an-aeroplane)
- [How long will the Nicovape® Q battery charge last?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/how-long-will-the-nicovape-q-battery-charge-last)
- [How do I turn my Nicovape® Q Device off?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/how-do-i-turn-my-nicovape-q-device-off)
- [What’s the difference between Nicovape® Q50, Q35 and Q20?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/whats-the-difference-between-nicovape-q50-q35-and-q20)
- [Can I open or refill my Nicovape® Q Cartridge?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/can-i-open-or-refill-my-nicovape-q-cartridge)

See less ▼

## Charging

- [How long does the Nicovape® Q battery take to charge?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/how-long-does-the-nicovape-q-battery-take-to-charge)
- [How do I charge my Nicovape® Q Device?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/how-do-i-charge-my-nicovape-q-device)

## Device Information

- [What do the Nicovape® Q LED colours and vibrations mean?](https://help.nicovapeq.com/knowledge/knowledge.nicovapeq.com.au/faqs/what-do-the-nicovape-q-led-colours-and-vibrations-mean)

- [Guides and FAQs](https://help.nicovapeq.com/knowledge/guides-and-faqs#main-content)

    - [Using Nicovape® Q](https://help.nicovapeq.com/knowledge/guides-and-faqs#using-nicovape-q)
    - [Portal Information](https://help.nicovapeq.com/knowledge/guides-and-faqs#portal-information)
    - [Troubleshooting](https://help.nicovapeq.com/knowledge/guides-and-faqs#troubleshooting)
    - [Usage Information](https://help.nicovapeq.com/knowledge/guides-and-faqs#usage-information)
    - [Cleaning and Maintenance](https://help.nicovapeq.com/knowledge/guides-and-faqs#cleaning-and-maintenance)
    - [Product FAQs](https://help.nicovapeq.com/knowledge/guides-and-faqs#product-faqs)
    - [Charging](https://help.nicovapeq.com/knowledge/guides-and-faqs#charging)
    - [Device Information](https://help.nicovapeq.com/knowledge/guides-and-faqs#device-information)
- [Product Resources](https://help.nicovapeq.com/knowledge/product-resources)

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